Objective: Continuous support and commercial growth tracking.

Owner: Account Manager

Format: Quarterly Review

Key Output: QBR Document

Gate: None

Objective: Support the first live client deployment successfully.

Owner: Support Team

Format: Shadowing

Key Output: First Client Report

Gate: First delivery sign-off

Objective: Ensure team is certified to interpret and deliver ANI.

Owner: Training Manager

Format: Virtual & Async

Key Output: Certification Record

Gate: Pass Certification Exam

Objective: Set up platform, configure user access, and map workflows.

Owner: Operations Team

Format: LMS / Async

Key Output: Platform Access, Workflows Mapped

Gate: System configuration complete

Objective: Align on program goals, scope, roles, and success criteria.

Owner: Partner Onboarding Manager

Format: Virtual (Remote)

Key Output: Onboarding Plan, Stakeholder Map, Success Metrics

Gate: Stakeholder alignment & plan approval